{"id":5897,"date":"2024-10-29T08:25:20","date_gmt":"2024-10-29T08:25:20","guid":{"rendered":"https:\/\/freeshopswiss.alesca.org\/foire-aux-questions\/"},"modified":"2025-07-23T09:52:20","modified_gmt":"2025-07-23T09:52:20","slug":"foire-aux-questions","status":"publish","type":"page","link":"https:\/\/www.freeshopfrontiera.ch\/fr\/foire-aux-questions\/","title":{"rendered":"F.A.Q."},"content":{"rendered":"\t\t
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F.A.Q. - Foire aux questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Bienvenue dans notre section FAQ ! Ici, vous trouverez les r\u00e9ponses aux questions les plus fr\u00e9quentes concernant nos produits, nos m\u00e9thodes d’achat, de livraison et de retour. Si vous ne trouvez pas les informations que vous cherchez, notre service client\u00e8le se fera un plaisir de vous aider.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Commandes et paiements<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Quels modes de paiement acceptez-vous ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Nous acceptons les paiements par carte de cr\u00e9dit et de d\u00e9bit<\/strong> (Visa, MasterCard, American Express), PostFinance<\/strong>\u00a0et\u00a0<\/span>Twint.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Puis-je payer \u00e0 la livraison ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Non, nous n’offrons pas le paiement \u00e0 la livraison pour le moment. Nous vous invitons \u00e0 choisir l’un des modes de paiement disponibles. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Est-il s\u00fbr d'acheter sur votre site ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Absolument ! Notre site utilise des syst\u00e8mes de paiement crypt\u00e9s et des certificats SSL pour garantir la s\u00e9curit\u00e9 maximale des transactions. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Exp\u00e9ditions et livraisons<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Quels modes de paiement acceptez-vous ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Nous exp\u00e9dions dans toute la Suisse<\/strong> et au Liechtenstein<\/strong>. Actuellement, nous ne proposons pas de livraisons internationales. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Quels sont les d\u00e9lais de livraison ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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G\u00e9n\u00e9ralement, les commandes sont trait\u00e9es sous 24 heures<\/strong> et livr\u00e9es en 1 \u00e0 3 jours ouvrables<\/strong> via des transporteurs fiables.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Quel est le co\u00fbt de la livraison ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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La livraison standard co\u00fbte CHF 8.-<\/strong>. Pour les commandes sup\u00e9rieures \u00e0 CHF 19.90.-<\/strong>, la livraison est gratuite<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Puis-je suivre ma commande ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Oui, une fois le colis exp\u00e9di\u00e9, vous recevrez un e-mail avec le lien de suivi<\/strong> pour suivre l\u2019\u00e9tat de la livraison.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Que se passe-t-il si je ne suis pas \u00e0 la maison au moment de la livraison ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Si le transporteur ne parvient pas \u00e0 livrer le colis, il laissera un avis pour le r\u00e9cup\u00e9rer au point de retrait le plus proche ou pour programmer une nouvelle livraison.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Retours et Remboursements<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Puis-je retourner un parfum s\u2019il ne me pla\u00eet pas ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Pour des raisons d\u2019hygi\u00e8ne, nous acceptons les retours uniquement si le produit est scell\u00e9<\/strong> et jamais utilis\u00e9<\/strong>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Comment fonctionne la proc\u00e9dure de retour ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Si vous souhaitez retourner un produit, contactez-nous dans les 14 jours<\/strong> suivant la r\u00e9ception de la commande. Nous vous fournirons les instructions pour le retour. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Dans quel d\u00e9lai recevrai-je le remboursement ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Apr\u00e8s la r\u00e9ception et la v\u00e9rification du produit, nous traiterons le remboursement sous 5 \u00e0 7 jours ouvrables<\/strong> en utilisant le mode de paiement d\u2019origine.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Produits et Disponibilit\u00e9<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vos parfums sont-ils authentiques ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Oui, nous garantissons \u00e0 100 % <\/strong>que tous nos parfums sont authentiques et certifi\u00e9s<\/strong>, achet\u00e9s directement aupr\u00e8s des fabricants ou des distributeurs officiels.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Si un produit est en rupture de stock, quand sera-t-il de nouveau disponible ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Cela d\u00e9pend du fabricant ou du fournisseur. Si un produit est temporairement indisponible, nous vous recommandons de vous inscrire \u00e0 l\u2019alerte de disponibilit\u00e9<\/strong> directement sur la page du produit. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Puis-je demander un \u00e9chantillon avant d'acheter un parfum ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Actuellement, nous n\u2019offrons pas ce service. Nous vous recommandons de visiter la boutique la plus proche pour essayer un testeur ou recevoir des \u00e9chantillons gratuits avec un achat. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Compte et Assistance<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Dois-je m'inscrire pour passer une commande ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Non, vous pouvez passer une commande en tant qu\u2019invit\u00e9<\/strong>. Cependant, cr\u00e9er un compte vous permet de g\u00e9rer plus facilement vos commandes et d\u2019acc\u00e9der \u00e0 des offres exclusives. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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J'ai oubli\u00e9 mon mot de passe, comment puis-je le r\u00e9cup\u00e9rer ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Cliquez sur \u00ab Mot de passe oubli\u00e9 ? \u00bb <\/strong>sur la page de connexion et suivez les instructions pour le r\u00e9initialiser. Vous recevrez un e-mail avec un lien pour cr\u00e9er un nouveau mot de passe. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Comment puis-je contacter le service client ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Vous pouvez nous contacter via :
\ud83d\udce7 E-mail<\/strong> : customercare@freeshopfrontiera.ch
\ud83d\udcde T\u00e9l\u00e9phone <\/strong>: +41768026502
\ud83d\udcac Chat en direct<\/strong> disponible sur WhatsApp les jours ouvrables.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\ud83d\udce9 Vous avez encore des questions ?<\/strong> Contactez-nous, nous serons ravis de vous aider ! \ud83d\ude0a<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

F.A.Q. – Foire aux questions Bienvenue dans notre section FAQ ! Ici, vous trouverez les r\u00e9ponses aux questions les plus fr\u00e9quentes concernant nos produits, nos m\u00e9thodes d’achat, de livraison et de retour. Si vous ne trouvez pas les informations que vous cherchez, notre service client\u00e8le se fera un plaisir de vous aider. 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