Privacy policy


This Privacy Policy must be read carefully. It applies each time you access, browse and use the services provided by the website. Furthermore, we request that you read our Terms and Conditions, which contain important information relating to privacy and the security systems adopted by the website.

This Privacy Policy provides the necessary information regarding the processing of personal data provided by you, with particular regard to the purpose and methods of processing your personal data and the scope of communication and dissemination of the same, the data in our possession as provided by you.

This document addresses the privacy policy which applies to the treatment of personal data of Free Shop Frontiera SA., with registered office located in Via A. Maspoli 21, 6850 Mendrisio, Switzerland, registered in the Companies  Register of Cantone Ticino n. CHE-112.608.491, business identification number CH-524.3.010.443-9 VAT n. CHE-112.608.491 (hereinafter “FREE SHOP”). It aims to accurately describe the management procedures for the treatment the personal data of users and visitors of the website.

Information contained herein is not intended to apply to other websites, which are accessible via the links provided on the FREE SHOP website. FREE SHOP is not in any way liable for third party websites.

Types of personal data

Personal and identification data.

Personal data includes any information concerning a natural person, identified or identifiable, even indirectly, through reference to any other information including a personal identification number. Identification data includes data which allows a person to be identified (including but not limited to full name, date of birth, address, email address, phone number, etc.).

Navigation data

Software procedures and computer systems used for the operation of this website during its ordinary operation acquire data, transmission of which is implicit in the use of Internet communication protocols.

This information is not collected with the aim to identify individuals, but by its very nature could, through processing and associations with data already held by the data controller or by third parties help to identify users.

This category of data includes: IP addresses or domain names of computers used by users connecting to the website, URI (Uniform Resource Identifier) of requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.) and other parameters regarding the operating system and computer environment.

Defense in judicial proceedings

FREE SHOP may use personal Data of the user in its defense in judicial proceedings or in the stages prior to possible legal action, relating to the improper use of the same or related services by the user. The data could be used to ascertain liability in case of hypothetical crimes against the website.


The user’s Personal Data may be processed for purposes related to maintenance.

Data provided voluntarily by the user

Sending emails to the addresses listed on this site and/or the completion of forms, allows the recipient to obtain the email address of the sender and any other personal data, which is required in order to respond to requests.

Specific Information

Specific information may be contained on the web pages that relate to particular services or treatment of information provided by the user.


Please visit our Cookie Policy for more information about the cookies used by this website.

Procedure and storage of your data

The treatment of personal data by FREE SHOP is carried out primarily by electronic and computer systems and third parties that have been carefully selected based on their reliability and competence, such parties conduct key operations in order to achieve the purposes strictly related to the website and its services. The data will be retained for a period not exceeding the purposes for which the data was collected and subsequently processed.

Purposes of treatment of your personal data

The specific purposes for which data is processed can be found summarized, from time to time, in notices published on at the time the personal data is collected and released by the user.

In general, personal data that is voluntarily provided will be processed for the following purposes, unless withheld:

  1. A) – for navigation and registration on this website;

– For any contact request, by sending information you requested;

– For the possible compilation of data collection fields in dedicated sections;

– For administrative and accounting activities in general. In the application of provisions on protection of personal data, the processing for administrative/accounting purposes which are those related to the performance of the organizational, administrative, financial and accounting, regardless of the nature of the data. In particular, with the aim of internal organizational activities, the functional performance of contractual and pre-contractual obligations, disclosure activities.



  1. B) – prior consent to receive FREE SHOP newsletters, promotional and commercial communication or other marketing to be received by email, post or via other methods of communication, sales promotions, commercial and/or advertising for products and services offered and events organized by FREE SHOP;


  1. C) – prior consent for the disclosure of their personal data to other associate companies of FREE SHOP in order to receive promotional, marketing and commercial communications;


  1. D) – prior consent for your data to be used for profiling, to enable FREE SHOP to process the profiles of its users/consumers in order to improve the provision of its services/products.

Optional or mandatory provision of data

Save for as provided by navigation data, the user is free to provide personal data.

The disclosure of data for the purposes referred to in point (A) above is optional but necessary in order to allow the user to benefit from the services provided from time to time by FREE SHOP in order to perfect specific functions. Absence of the users consent can make it impossible to fulfill a request or to take advantage of the services provided by FREE SHOP.

In the sections of the website relating to contacts or completion and submission of forms containing personal data, the fields marked with a * symbol are optional but necessary, in order to forward the contact request, to refine the registration or for other specific features. Failure to provide such data may make it impossible to fulfill the contact request or to take advantage of the services provided by FREE SHOP. The provision of personal data in fields which are not marked with a * symbol are also optional, failure to fill in these fields has no negative consequences relating to the use of services rendered by FREE SHOP.

Consent to process data for the purposes of paragraph B), i.e. for promotional, commercial communications and/or marketing in general by FREE SHOP or companies associated with it; paragraph C), i.e. for the transfer of their data to associate companies of FREE SHOP for promotional/marketing; and paragraph D), i.e. for profiling their data, is always optional. In absence of consent FREE SHOP can deliver the services referred to in point A) and the user can still use other features and benefit from the services rendered by FREE SHOP, point A) (i.e. Sending contact requests, etc.).

Subjects or categories of persons to whom your data may be disclosed

Your personal data may be disclosed to third parties only with your express consent, except in cases where disclosure is required by law or for purposes envisaged by law, for which your consent is not required. In such cases, the data may be made available to third parties who will use the data independently and exclusively for such purpose only (e.g., in the case of request made by the police or by the courts or other competent authorities, or to perform obligations arising the contract concluded with you). Your personal data shall not be disseminated in any other way.

Parties who may process your personal data

For certain activities FREE SHOP has appointed third party companies for processing personal data. The companies that conduct such activities have been properly selected and are experienced, capable and trustworthy. They offer sufficient guarantees to the existing rules on treatment of data, including the data security profile.

Persons working within FREE SHOP that are assigned to specific services process your personal data; the category of persons involved in these activities depend on the purposes for which the personal data was provided. Such information is indicated in the information that we present at the time the user provides its personal data.

Security measures

FREE SHOP takes appropriate security measures in order to minimize the risk of destruction or loss, even accidental, of personal data, unauthorized access, unpermitted treatment, or treatment in breach of collection purposes indicated in our Privacy Policy.

However, FREE SHOP cannot guarantee to its users that the safety measures taken for the website, and for the transmission of data and information on the website, will limit or exclude any risk of unpermitted access or leakage of data from the user’s computer. We advise that your computer is equipped with appropriate software to protect data transmission on the network, both incoming and outgoing (such as an updated antivirus system) and that your Internet service provider has taken appropriate measures in respect of the security of the network data transmission (such as firewalls and spam filters).

Links to other websites

Our website contains links to other websites that may not have any connection with us. FREE SHOP does not control or monitor such websites or their content. FREE SHOP cannot be held liable for the content of such websites and the rules they apply with regard to your privacy and processing of your personal data during your browsing. Therefore, please pay attention when you connect to these websites via the links provided and read their terms of use and privacy policies. Our Privacy Policy does not apply to third party websites. Our website provides links to these sites exclusively to help its users to research and navigate and to allow links to other websites on the Internet. Such links do not imply that FREE SHOP recommends accessing and browsing these websites, nor does it provide any guarantee of their contents, services or goods provided and sold by them to Internet users.

Rights of interested parties

You can exercise your rights according to article 8 of the Federal Law on Data Protection, by sending an email to marked for the attention of FREE SHOP.

You have the right, at any time, to obtain confirmation of the existence or lack of the data, and to know its content and origin, verify its accuracy or request its integration, update, or correction. In addition, you have the right to request cancellation, transformation into anonymous form or blocking of data processed unlawfully, and to oppose in any case, for legitimate reasons, its treatment.

Social plugins and social networks

Our web pages may contain plug-ins of social networks (e.g. Facebook, LinkedIn, Instagram, etc.). If you access one of our web pages with a similar plug-in, the browser directly connects you to the social network server and the plug-in is displayed on the screen as a result of the connection with the browser. If a user of a social network visits our website whilst logged on to its social network account, its personal information may be associated to the social network. Even if you use the plug-in, the information will be associated with your social plug-in functions. Additional information on the collection and use of data by social networks in general and on the rights and ways available to protect your privacy in this respect you should refer to the data protection provisions provided by the relevant social network. If you do not want to associate your visit to our web pages with your social network account, you must log off from the social network, before you visit our website.

Personal Data is collected for the following purposes using the following services: Interaction with external social networks and platforms. These services allow you to interact with social networks, or other external platforms. Interaction and the information acquired is in any case subject to the user’s privacy settings relating to any social network. In the event you have installed a service interaction with social networks, it is possible that, even if the users do not use the service, the same collects traffic data relating to the pages in which it is installed.


For requests for information, the Client may contact FREE SHOPs Customer Services by email or telephone 0041 (0)91 6467471

Changes and updates to this Privacy Policy

Changes and updates to the Privacy Policy will be notified to users on the homepage as soon as adopted and will be binding once posted on the website. So please be regularly access this section to verify the publication of the most recent and updated Privacy Policy.

FREE SHOP may amend or simply update, in whole or in part, this Privacy Policy, also based on changes to laws and regulations governing this topic and protecting your rights. Changes and updates to the Privacy Policy will be notified to users via the homepage as soon as they are adopted and will be binding once published on the website. Please visit this section on a regular basis to verify the publication of the most recent and updated Privacy Policy.

Last updated on 29 March 2016.